Author

Rebecca Boykin

About Rebecca Boykin

Rebecca is a Marketing Communications Manager at NiCE focused on blog editorial planning and marketing content development. With more than 20 years of experience in journalism, public relations and corporate communications, Rebecca loves telling a great story.

Blogs by this author

Double impact: How 3 top brands are leveraging AI in customer service to elevate sustainability & business performance

2025 CX vision: Top 12 resolutions for AI-powered excellence

CX AI visionaries: Learn how 25 top companies are revolutionizing customer experience with the power of artificial intelligence

4×4: 16 takeaways from four must-watch webinars to help industry leaders deliver ultimate CX

CX One on One: Jennifer Passini