Maybe you've noticed something beautiful happening in your social feeds recently.People are opening up about what a NiCE world means to them, sharing stories that feel both deeply personal and universal with vibrant photos.These are our #createaNiCEworld LinkedIn posts, an extension of our recent rebrand at NiCE. They represent our fresh, new brand that reflects where we’re headed and what the world needs next. We’re focused on a creating a world where service just works, and experiences feel seamless, intelligent, and personal."We want to create a world and a future that our customers deserve a world where automation does actually enhance human connection, not about replacement, not about taking over, but about enhancing the human connection,” said NiCE CEO Scott Russell. “Where service works effortlessly, and where businesses focus on what truly matters to them. And NiCE is the underlying platform that allows it to happen.”
A NiCE world for everyone
Our social sharing has become a human tapestry of values with each post revealing what a NiCE world looks like through someone’s personal vision.When people share stories about the relationships they want to nurture, the impact they hope to make, or the simple daily moments they cherish, they are actively creating a future where everything is just better. Personal values are becoming shared vision, one authentic story at a time.We want the spotlight to be on the bigger picture of service, how NiCE is expanding intelligent, human-centered experiences.As Andy Traba recently wrote, “Our new brand reflects this shift where human experience and AI converge. It’s more than a new look. It’s a new lens. A clear expression of who we are, what we stand for, and where we’re going. It marks a new era of purposeful innovation, bold leadership, and connected intelligence.”At NiCE, we've always believed in pushing boundaries and seizing opportunities. Today, we're taking our biggest leap yet, evolving from industry leader to future architect.We are NiCE. And we are creating a NiCE world.We’re reimagining what happens when AI-driven innovation puts people first. When technology amplifies human potential instead of replacing it. When every solution is designed to make life genuinely better.
From individual NiCE world stories to a collective momentum
What's emerging is bigger than any single company or campaign. We are creating a NiCE world, where technology doesn’t replace people, but amplifies them. Where customers feel understood, and employees feel empowered. Where service becomes a competitive advantage.When NiCErs like me describe their vision of a NiCE world, we’re showing humanity at its best. Sharing what’s important to us can inspire a better world. One that’s just NiCE.That’s the positivity I wanted to encourage with my post:
After a magical "Sleeping Beauty on Ice" weekend with all four of my Minis skating (or snacking) their hearts out, it was a great reminder of what great service looks like: it's teamwork, anticipation, maybe a hot tea before anyone asks. From the littles to Team USA skaters, it all came together with a crew of volunteers. Every role mattered and helped to make the kids feel special. And that’s what creating a NiCE world is all about: making space for what and who matter most.
Here are some more #createaNiCEworld voices:
A NiCE world to me, is a world where hard work isn't just acknowledged, it's the very foundation upon which success is built and celebrated. – Tanmay Patwardhan
To me, a NiCE world is one where everyone feels seen, heard, and valued, whether that’s our customers, our colleagues, or our communities. – Shachar Feldman
A NiCE world to me is one that embraces every culture, every language, and every story. – Andrea Matsuda
To me, a NiCE world is one where children feel safe to run, explore, and just be. Where empathy, innovation, and human connection guide the path forward. – Yael Sonsino
This is my NiCE world: Family, mountains, adventure and taking time to just be present in the moment and enjoy nature. – Carrie Pymm
To me, a NICE world is one where joy flows freely and you can truly be yourself. - Paola Montaño Fernandez
A NiCE world is about standing tall like the Himalayas—unshakable in purpose, grounded in values, and reaching ever higher. - Shatanik Walimbe
To me, a NiCE world means more stamps in my passport, more street food discoveries, and more "I’ve never seen that before!" moments. It’s about embracing different cultures, getting lost (in the best way), and realizing that the world is way more interesting when we open ourselves up to new people and perspectives. – Amanda Scialabba
By the numbers: What’s driving a NiCE world
While there’s a lot of jargon around AI, what really matters is the ability to connect technology to outcomes. But how does that help you truly understand the endless possibilities seamless service can bring? NiCE is taking the lead with a new voice that's about… you!Because when you focus on people instead of processes, something remarkable happens. Our NiCE Global Happiness Index 2025 found that despite a nearly 10-point dip in overall happiness, people are happier about the state of CX.Other findings show 72% of people say AI and automation is benefiting them in customer experience. Consumers reported the following as the most important in making them happy in customer service:
Stress-free service (41%)
Effortless service (31%)
Personalized service (28%)
Over half (53%) of consumers would spend more for happier experiencesThat’s the power of technology that speaks in human terms.
Your vision, our future
The conversation about what a NiCE world means is just getting started. Every person who shares their vision adds another layer. Every story about better interactions, smoother experiences, or more meaningful connections becomes part of the blueprint for a NiCE world we’re all building together. It starts with a sweeping AI platform and endless possibilities.Here's your challenge (But really, it’s more of an invitation): Tell us what a NiCE world means to you on LinkedIn with the #createaNiCEworld hashtag.We understand the most powerful transformations don't start with announcements or campaigns. They start with people imagining a better world and then working together to create it.We do more than solve problems. We reimagine possibilities.Welcome to that conversation. We’re excited to start creating a NiCE world with you.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
