Turn AI-powered experiences into lasting customer happiness, trust and bottom-line impactWe surveyed 12,000 consumers and 270 C-suite leaders globally, and uncovered a powerful truth: AI, when used right, can boost consumer happiness - and the bottom line.
Quick takeaways
CX happiness is rising:
41%
of consumers now smile at service interactions – up from 2024. This is despite a downturn in general wellbeing globally
AI is the reason:
72%
of consumers experienced AI and automation benefits
Consumer concerns linger:
37%
are still stuck repeating themselves with chatbots — a clear sign it’s time for purpose-built AI that actually works
The C-suite disconnect:
See how bridging the C-suite’s AI concerns can unlock the true potential to deliver what consumers already expect and deserve.
