NICE has been named a 2024 Gartner® Magic Quadrant™ Leader for CCaaS for the 10th consecutive year.

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A 10X Gartner® Magic Quadrant™ CCaaS Leader & Only Peer Insights Customers’ Choice 2024

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Q4 2024 Earnings Conference Call – February 20, 2025

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Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas

NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

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Just Released: Forrester’s “Budget Planning Guide 2025: Customer Experience” can help you aim for ultimate CX success.

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One AI Platform. The Future of Customer Service Automation is Here.

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NICE named the only vendor in 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice

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Trusted by the world's leading companies.

Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000 agents worldwide. Here’s what some of them say about us.

Sony Electronics’ contact center provides sales and support for a wide range of consumer and professional technology products, and callers are frequently looking for assistance on topics handled by another arm of Sony Group Corporation.

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Working with NICE Value Realization Services (VRS) the City of Fort Worth integrated its workforce management and payroll, saving substantial agent and supervisory time while improving the scheduling process, particularly around bilingual access and policy transparency.

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Dutch Railways (Nederlandse Spoorwegen) carries passengers point-to-point within The Netherlands as well as to several European nations beyond, and handles 4 million customer contacts annually including 2.5 million voice interactions.

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Healthcare system Kaiser Permanente’s Northern California pharmacy call center serves 2.5 million contacts annually with questions ranging from shipment status to drug interaction details. Kaiser Permanente looked to NICE to streamline several components of the in-call and post-call experience for customers, agents, and supervisors.

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