Leading Customer Experience (CX) AI Platform

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Build relationships that last with the only AI purpose-built for CX.

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The Ultimate CX-Aware AI Offering

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NICE CXone Mpower

CXone’s platform power + Enlighten’s AI intelligence. The future of CX is here.

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Achieve it all with NICE CXone.

Organizations around the world are striving to deliver the ultimate consumer experience, strengthen brand value, and boost efficiency. The pathway to achieving these objectives unveils three pivotal breakthroughs: a unified interaction-centric platform, convergence of rich CX capabilities, and an AI purpose-built for CX.

Seize these breakthroughs with NICE CXone, where every interaction is an opportunity for excellence.

Latest News

NICE Interactions 2025

Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas

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NICE named the only vendor in 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice

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NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

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Announcing NICE 1CX all-in-one UCaaS. Your entire organization, one click away.

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NICE CEO’s 2023 Letter to Shareholders

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NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse

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NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service

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Trusted by the world's leading companies.

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Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000 agents worldwide. Here’s what some of them say about us.

Working with NICE Value Realization Services (VRS) the City of Fort Worth integrated its workforce management and payroll, saving time, improving scheduling processes, bilingual billing access and policy transparency.

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Solera appreciates the value AI and automation provide in empowering employees to deliver a superior customer experience. Enlighten AI is the perfect fit for executing Solera's customer experience vision.

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A high-level introduction to how NetApp has created a multi-channel support system for customers with knowledge as its foundation. Dive deeper into their journey during their Live Breakout session.

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How Lumen goes beyond frictionless to provide a humanized, personal customer experience with NICE ContactEngine, for cost savings and optimum CX.

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Don’t take our word for it.

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!


Read a complimentary copy of the 2023 Forrester Wave report.

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2023 Gartner Magic Quadrant for CCaaS report

NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service

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2023 Metrigy CCaaS MetriRank Report

NICE Takes Top Spot in Metrigy’s Inaugural Contact Center-as-a-Service (CCaaS) MetriRank Report.

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See more recognitions

AI-Powered
Customer Service

Transform your contact center into a world-class customer experience center and form longer-lasting relationships

Transform CX with AI

All-Encompassing
Cloud Foundation

Surprise and delight your customers with seamless, efficient, and friendly conversations while keeping your costs under control

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