AI Platform for CX

One AI platform to improve CX at scale

Purpose-built AI for CX at the core powers every experience on an open and flexible AI platform.

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The world’s best brands trust NiCE to power 15B+ interactions a year

One AI platform.
Endless CX possibilities.

All your CX needs on one platform

Purpose-built AI for CX

Automatically deliver spot-on, conversational interactions from intent all the way to fulfillment, driven by thousands of domain-specific CX AI models and GenAI.

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Integrations

Integrate any and every technology you use with hundreds of prebuilt integrations, your pick of partners, and no-code/low-code development to make the platform your own.

Cloud Architecture

Optimize and scale your operations with 40+ apps built on a secure and reliable cloud.

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Dashboards & Reporting

Make faster decisions based on real-time and historical data by seeing all your AI-driven CX insights in one place.

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Trust & Compliance

Build customer trust and stay secure and compliant with around-the-clock monitoring and encryption, plus an SLA guarantee.

AI-Enhanced Voice

Eliminate language barriers for conversations that flow with the power of AI.

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Two market leaders unite to accelerate the
future of AI-first customer experience.

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Transform CX with an
AI-first platform

Go beyond interaction management. Orchestrate workflows that connect people, AI, and processes so your entire organization can anticipate, adapt, and deliver seamlessly on every customer need.
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Leave outdated tools behind. Equip employees with specialized copilots and real-time intelligence that elevate performance, enabling people and AI to work as one unified team across front, mid, and back office.
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Transform service into effortless experiences. From intent to fulfillment, AI agents built for CX learn from your data and insights—making every interaction smart, fast, and intuitive.
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Real execution, real transformation, real results

89%

faster average response time

+15%

revenue per call

75%

saved on technology costs

+25%

increase in operational efficiency

+51%

of interactions resolved by self-service

+15

CSAT points increase in score

Redefine customer service with
the ultimate AI platform

Go from manual to automated, from reactive to proactive, and from generic to purpose-built

See what global CX leaders are saying

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Hastings Direct speeds to CX success with NiCE CXone Mpower

26%

productivity gain

£2 million

in cost savings potential identified

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Marriott consolidates tech and gains interoperability with NiCE CXone Mpower

80+

Advancements in 6 weeks on the platform

Improved

system monitoring and trouble shooting

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FedPoint elevates customer experience with scalable insights from CXone Mpower

98.35%

achieved CSAT rating

13%

increase in agent QA scores

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Dive deeper into the latest insights on unlocking CX AI transformation at scale

Frequently Asked Questions

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CXone Mpower is an AI platform built in the cloud, easily integrated with any technology to deliver intelligent and modern customer experiences. With enterprise-ready security and compliance, it supports GDPR, FedRAMP, and sovereign data requirements. The platform is scalable and highly available and delivers multi-region disaster recovery for reliable, AI-driven operations.

The CXone Mpower AI platform protects your brand with enterprise-grade security protocols and the highest compliance standards to safeguard your sensitive customer data. With encrypted communications, secure data storage, and continuous monitoring, you’ll always be compliant with your industry’s regulatory requirements.

Designed for flexibility, the CXone Mpower AI platform offers extensive API support and prebuilt connectors to integrate with your CRM, ERP, and other enterprise software. You can connect any legacy system and automate workflows for problem-free machine learning for customer service.

Easy—it’s built for the cloud. With a complete, modular architecture, the platform simplifies technology stacks, eliminates data silos, and delivers enterprise-grade security and scalability. You can adapt to any legacy or emerging technology for intelligent automation without worrying about performance or reliability.

Bring any knowledge base you want, including Salesforce, SharePoint, Zendesk, Confluence, and more. We’ve got you covered.

Yes. CXone Mpower makes external chatbots feel right at home in both voice and digital channels.

Yes. CXone Mpower can integrate with your AI-led agent assistance tool with prebuilt integrations and easy-to-create connections. It also supports custom agent assist endpoints.