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Named a Leader
In the first IDC MarketScape: European CCaaS Applications Software

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A leader in both capabilities and strategies

NiCE has been named a leader in the IDC MarketScape for European Contact Center-as-a-Service (CCaaS) Applications Software Vendor Assessment 2025.

Read the excerpt for valuable insights, including:

  • Advice for technology buyers looking to select the right CCaaS partner
  • The importance of regional expertise, flexible deployment, embedded AI, native omni-channel, and robust security
  • In-depth review of why NiCE was named a Leader in Europe

Find out why NiCE is recommended for organizations seeking compliance-driven solutions, particularly in regulated industries like government and finance.

The report notes “Its platform is suited for enterprises looking to consolidate CX technologies, leverage AI for automation, and ensure seamless omni-channel orchestration across multiple languages.”

Access your copy of the excerpt and see what’s possible with AI-first CX.

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This excerpt was taken directly from the IDC MarketScape: European Contact Center-as-a-Service Applications Software 2025 Vendor Assessment (Doc # EUR153005525, October 2025).

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.