Cloud Voice Services for Contact Centers

Name: Cloud Voice Services for Contact Centers
Brand: NiCE
Rating: 8.6 (951 reviews)

Global, AI-enhanced connectivity for crystal-clear interactions

NiCE Voice Services delivers resilient, high-quality cloud voice connectivity for every customer conversation

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The world’s leading brands trust NiCE to power 25B+ interactions a year

AI-enhanced conversations on the world’s most resilient voice network

NiCE Voice Services breaks down language barriers and eliminates background noise to deliver seamless, high-quality voice interactions across 150+ countries.

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Global coverage, local impact

Easily port numbers in 150+ countries and provide voice in any with self-defined caller ID, regional call branding, and elastic call queuing.

Conversations without barriers

Create authentic connections with real-time translation in nearly 100 languages, accent adaption, and noise cancellation for clearer calls.

Quality guaranteed

Ensure exceptional voice quality, trusted by enterprises with a money-back SLA for MOS scores above 3.9. Includes real-time monitoring.

One provider

With NiCE as your single source for voice, sales, support, and billing there’s no blame game between software and carrier

Dynamic multi-carrier routing

Keep every conversation connected. If a carrier has an issue, calls automatically reroute across our trusted network — so reliability is built in, and service never misses a beat.

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Powerful, more intelligent voice powered by AI

Everything you need for global, crystal-clear and reliable voice in one platform.

Boost agent comprehension in noisy environments

Achieve first-contact clarity with AI-powered noise cancellation, allowing agents and consumers to understand each other wherever they may be.

Success stories

See what global CX leaders are saying

Resources to amplify
your voice strategy

Explore insights and tools to maximize the impact of CXone VaaS.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

It's a cloud-based voice solution that delivers high-quality, carrier-grade voice services globally, integrated seamlessly with your contact center operations.

Absolutely. NiCE Voice Services offers routing to over 150 countries, ensuring consistent voice quality and connectivity worldwide.

NiCE Voice Services guarantees a Mean Opinion Score (MOS) of 3.9 or higher, backed by active monitoring using MOS/PESQ/PEAQ metrics.

Yes, VaaS offers seamless CRM integrations, providing agents with comprehensive customer information during calls.

NiCE Voice Services provides access to CXone APIs and developer tools, allowing customization and integration with your existing systems.