AI Voice Translation

Own every conversation, globally

Eliminate language barriers for conversations that flow with the power of AI.

AI-powered Voice Translation

Seamless translation

Real-time translation in nearly 100 languages to foster authentic human connections and improve customer experience.

Noise out, clarity in

Crystal clear calls with zero background noise allowing you and your customer to focus on your interaction, not what is happening in the background.

Speak like a local

Give agents the ability to dynamically adapt their voice to match the customer's accent and build stronger rapport.

Click to Call

Seamless connections from websites and mobile apps to a human agent.

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AI-Powered Noise Cancellation | SmartSpeak by NICE CXone

Boost agent comprehension in noisy environments

Achieve first-contact clarity by accessing an AI-powered noise suppressor, allowing agents and customers to understand each other wherever they may be. See how.

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Introducing SmartSpeak Language Translation.

Connect easily with a global audience by enabling multi-language support and eliminating communication obstacles, all within one platform.

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Conversations without borders

Make your voices heard with CXone Mpower SmartSpeak: Real-time language translation, regional accent matching, noise cancellation and one click calling – seamlessly delivers the power of next generation AI-driven voice communication.

Automated experiences with conversational fluency

Support more callers

Cultivate a globally capable workforce by enabling agents to become master linguists and communicate with customers in their native language.

Converse with the world

Deliver personalized and consistent customer experiences to your global customer-base, building stronger relationships one conversation at a time.

Increase customer loyalty

Create stronger connections by eliminating accent barriers, resulting in more positive interactions and higher CSAT and NPS scores.

Call with a single click

Eliminate unnecessary steps for your customers for faster access to customer service and support

Reduce or Eliminate Legacy Telecom Costs

Reduce operational costs by eliminating service number fees and mobile surcharges.

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

CXone MPower SmartSpeak: FAQs

SmartSpeak supports 96 languages and dialects including English, Spanish, French, Arabic, Mandarin Chinese, Portuguese, Italian, Russian, German, Hindi, Japanese and more.

SmartSpeak Language Translator can translate between multiple languages in one call.

SmartSpeak Noise Cancellation is designed to function with most standard headsets; however, for optimal voice clarity, a wired USB headset is strongly recommended. To ensure seamless performance and avoid potential processing conflicts, it is crucial to disable any concurrent noise cancellation features, as SmartSpeak utilizes its own robust noise cancellation technology.

Easily add a click-to-call button to your website using just a few lines of code with our simple web widget. Enjoy customizable design and direct calling without the need for extra devices or apps.

SmartSpeak Accent Matcher can modify voice calls in real-time, translating regional accents into a standardized English voice. The application offers male and female voice avatar options, optimized for key accents such as Filipino, Indian, and Spanish.

No, agents can choose their preferred voice avatar for each call, with the flexibility to change it on a per-call basis.