AI-powered language translation

Own every conversation, globally

Eliminate language barriers for conversations
that flow with the power of AI.

View Demo Request a Quote

The world’s best brands trust NiCE to power 15B+ interactions a year

SmartSpeak

AI-powered real-time translation for global customer service transforms interactions by delivering personalized, efficient support at scale. Respond instantly to diverse customer needs worldwide, reducing wait times and enhancing satisfaction

Get datasheet

Seamless translation

Real-time translation in nearly 100 languages to foster authentic human connections and improve customer experience.

Speak like a local

Give agents the ability to dynamically adapt their voice to match the customer's accent and build stronger rapport.

Noise out, clarity in

Crystal clear calls with zero background noise allowing you and your customer to focus on your interaction, not what is happening in the background.

Global communication perfected

Eliminate language barriers for conversations that flow with the power of AI.

Boost agent comprehension in noisy environments

Achieve first-contact clarity by accessing an AI-powered noise suppressor,
allowing agents and customers to understand each other wherever they may be. See how.

How SmartSpeak's AI-powered voice empowers your team

Learn from CX experts about how compliant customer outreach tools can improve your team’s performance.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

Watch the demo Contact Sales

CXone Mpower SmartSpeak: FAQs

SmartSpeak supports 96 languages and dialects including English, Spanish, French, Arabic, Mandarin Chinese, Portuguese, Italian, Russian, German, Hindi, Japanese and more.

SmartSpeak Language Translator can translate between multiple languages in one call.

SmartSpeak Noise Cancellation is designed to function with most standard headsets; however, for optimal voice clarity, a wired USB headset is strongly recommended. To ensure seamless performance and avoid potential processing conflicts, it is crucial to disable any concurrent noise cancellation features, as SmartSpeak utilizes its own robust noise cancellation technology.

SmartSpeak Accent Matcher can modify voice calls in real-time, translating regional accents into a standardized English voice. The application offers male and female voice avatar options, optimized for key accents such as Filipino, Indian, and Spanish.

No, agents can choose their preferred voice avatar for each call, with the flexibility to change it on a per-call basis.