Catch live presentations, customer stories, and fresh insights that reveal what’s next for AI-first CX.
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Madness Takes the Stage at
NiCE World London 2026
We’re delighted to announce that legendary British band
Madness will perform live at the CX event of the year.
Join us for an unforgettable evening of iconic hits and high
energy entertainment.
Madness
NiCE World London 2026
Welcome to
NiCE World London
Join us on July 1 – 2, 2026 at Olympia in Kensington, London for the ultimate CX experience.
NiCE World London takes everything you loved about
Interactions International - innovation, insights
and community - and makes it even bigger. Join
CX leaders, explore breakthrough tech, and
uncover AI strategies that deliver real results.
1500+
Attendees
Global CX leaders and innovators shaping the future of customer experience.
50+
Presentations
Breakout sessions from industry leaders, AI innovators, and NiCE experts.
50+
Hours of Content
Keynotes, panels, and sessions packed with insights and proven CX strategies.
A new era for
customer experience
We’re bringing together the brightest minds and boldest ideas shaping the future of CX. Explore the evolution of AI, gain actionable strategies from global leaders, and see innovation that will accelerate your organisations next phase of CX transformation.
Agenda
Two days of innovation, inspiration, and impact At NiCE World London 2026, every moment is designed to spark ideas and deliver real results. Throughout the week, you can explore how AI is redefining customer experience: from bold new strategies to hands-on applications you can use right away.
Day 1 - Edu Day
Customers and Partners Only
Wednesday, July 1
Registration Opens
Opening Keynote
Customer Keynote
EDU Day
Breakout Sessions
Breakout Sessions
Welcome Reception
Day 2 - Conference Day
Attendees, Customers and Partners
Thursday, July 2
Registration Opens
Innovation Keynote
Customer Keynote
Industry
Breakout Sessions
Breakout Sessions
NiCE World
Showfloor
Showfloor
Celebrity Keynote
Customer Awards
Party
featuring Madness
featuring Madness
Welcome to the NiCE World London show floor experience
A reimagined show floor filled with energy, access, and real-world innovation like never before.
Innovation Theaters
Live Demos
Push the buttons, click the screens, see AI agents in action. Watch AI-powered workflows come to life through guided and self-serve demos.
Expert Bars
Got questions? Sit down with NiCE product, data, and AI experts for quick, focused conversations tailored to your goals.
Partner Pavilion
Meet the partners helping to Create a NiCE World. Discover tools, frameworks, and services that extend innovation and accelerate success.
NiCE World Central
Recharge, grab a bite, and immerse yourself in fun, interactive, and thought-provoking activities that bring the spirit of NiCE World to life.
Networking
Join meetups, roundtables, or casual conversations that spark fresh ideas, new partnerships, and lasting relationships.
Visionary leadership keynotes
Scott Russell
Chief Executive Officer
Jeff Comstock
President, Product & Technology
Philipp Heltewig
Chief AI Officer
Become a sponsor
NiCE World London offers expanded opportunities for partners to showcase innovation, engage with CX leaders, and take centre stage in shaping the future of customer experience.
Registration
fees
Early bird
February 01 - May 31
Including Edu sessions for NiCE Partners and NiCE Customers only.
Includes Day 2 Conference access for all Attendees.
£499
Standard rate
June 01 - July 01
Including Edu sessions for NiCE Partners and NiCE Customers only.
Includes Day 2 Conference access for all Attendees.
£799
See what attendees have to say
I have been to the last three conferences and this was definitely the best one yet! You could tell that the customer is important and constant improvement is something you are striving for.”
…the sessions delivered tremendous value to our customers.”
I found this conference to be informative, enlightening, fun and social. I would recommend this experience to any current NICE customer, or prospective NICE customer.”
I have been to the last three conferences and this was definitely the best one yet! You could tell that the customer is important and constant improvement is something you are striving for.”
…the sessions delivered tremendous value to our customers.”
I found this conference to be informative, enlightening, fun and social. I would recommend this experience to any current NICE customer, or prospective NICE customer.”
It has re-charged us to get on with our current and future projects.”
I had a great time at the conference and got a lot of value out of the presentations. I am extremely motivated to move our company over the digital channels and adopt copilot.”
The conference gave me a new level of enthusiasm and looking forward to the future. I hope this isn't my last Interactions...i can't wait to see all NICE has coming up.”
It has re-charged us to get on with our current and future projects.”
I had a great time at the conference and got a lot of value out of the presentations. I am extremely motivated to move our company over the digital channels and adopt copilot.”
Kensington
Olympia
Join us at Kensington Olympia for NiCE World London
Nearest stations:
Kensington (Olympia) station
West Kensington station
Barons Court station
Frequently Asked
Questions
What is NiCE World London?
NiCE World London (formerly Interactions International) is the premier global event where the
Customer Experience (CX), Contact Centre, and AI communities unite to define the future of
customer interactions.
During this immersive three-day conference at Olympia, London attendees gain exclusive access to groundbreaking keynote announcements concerning NiCE's platform and AI capabilities. It is a hub for hands-on technical sessions, customer-focused EDU training, and interactive learning opportunities geared toward optimising CX operations. Whether you are focusing on cloud migration, mastering generative AI in the contact centre, or improving workforce engagement, NiCE World London provides customised learning paths for every skill level - from new users to seasoned experts.
Attendees also get direct access to NiCE experts, executives, and partners to help shape their most ambitious CX goals. Plus, our memorable networking activities foster community spirit and help forge invaluable, lifelong industry connections.
During this immersive three-day conference at Olympia, London attendees gain exclusive access to groundbreaking keynote announcements concerning NiCE's platform and AI capabilities. It is a hub for hands-on technical sessions, customer-focused EDU training, and interactive learning opportunities geared toward optimising CX operations. Whether you are focusing on cloud migration, mastering generative AI in the contact centre, or improving workforce engagement, NiCE World London provides customised learning paths for every skill level - from new users to seasoned experts.
Attendees also get direct access to NiCE experts, executives, and partners to help shape their most ambitious CX goals. Plus, our memorable networking activities foster community spirit and help forge invaluable, lifelong industry connections.
What are the top reasons to attend NiCE World London?
- Immersive learning opportunities: Dive into over 50+ presentations from industry leaders, AI innovators, and NiCE experts. The agenda features 50+ hours of content, spanning keynotes, panels, and deep-dive breakout sessions packed with insights and proven CX strategies.
- Expert-driven insights: Hear directly from NiCE executives and product experts about how to use cutting-edge CX innovations to drive real business value.
- Access to Partners: Connect with trusted partners who can help you scale your efforts and integrate complementary solutions across the CX ecosystem.
- Peer-to-peer connection: Gain direct access to NiCE customers from virtually every industry sharing their real-world success stories and best practices.
- Networking and Community: Social events and fun community activities help you make lasting connections with CX innovators from across the globe.
Who is NiCE World London for?
No matter your role in the customer experience landscape, there is something
for you at NiCE World London. The event is designed for CX executives looking to accelerate
organisational transformation; contact centre managers seeking operational excellence; IT
professionals implementing the latest cloud technologies; and Workforce Management planners
aiming for efficiency. You will leave ready to dream bigger and achieve more.
When and where is NiCE World London?
- 1–2 July 2026 at Olympia in Kensington, London.
- 1st July — Edu Day for Customers and Partners only
- 1st July — Welcome Party for Everyone
- 2nd July — Main day for Everyone
How to get to the venue?
Please visit this page for information on how to get to Olympia, London.
What is the cost to attend?
Registration pricing is based on the date of purchase.
- Early Bird Rate: February – June, £499.
- Standard Rate: June – July, £799.
Is there a mobile app for NiCE World London?
Yes. The official NiCE World London mobile app will be available for download
closer to the event on iOS and Android to help you navigate the agenda, explore the venue,
and connect with other attendees.
How can I contact event support?
Please send an email to customer support at NiCEWorldLondon@nice.com.
How can I get information about becoming a sponsor?
To learn more about sponsorship opportunities, please contact our sponsorship
team at NiCEWorldLondon@nice.com.
NiCE World London 2026
Don’t miss your chance to connect, learn, and lead at NiCE World London 2026.