Case Studies

Disney Streaming Brings Four Major Brands Together with NICE CXone


Well known and beloved worldwide, the Walt Disney Company provides a full digital streaming experience on four separate platforms: Disney+, Hulu, ESPN+ and Star+. Disney Streaming brings the same Disney Magic experience at its theme parks to every interaction at its Viewer Experience contact centers. The Viewer Experience teams know that digital streaming involves a high level of complexity and that many customer difficulties are best solved through voice conversations. NICE CXone has helped Disney Streaming bring together four brands and 10,000 agents with consistent processes, data analysis and strategy, ensuring that Disney continues to excel at customer service in this space.