Author

Brooke Phillips

Brooke Phillips

About Brooke Phillips

Brooke is a senior product marketing manager with over 15 years of marketing communications experience in b2b technology, having worked for large enterprises as well as several start-ups. Her industry marketing experience includes media, intelligent transportation services, and business consulting. At NiCE, she is focused on product messaging and positioning for customer engagement analytics and Enlighten AI.

Blogs by this author

How NiCE Interaction Analytics drives deeper patient insights

How NiCE Interaction Analytics drives deeper patient insights

Read More
How AI can improve CSAT and slash AHT

How AI can improve CSAT and slash AHT

Read More
How contact centers are using AI to meet their top business and CX priorities

How contact centers are using AI to meet their top business and CX priorities

Read More
Agent soft skills matter to CX – So why do 6 in 10 organizations fail to measure them?

Agent soft skills matter to CX – So why do 6 in 10 organizations fail to measure them?

Read More
How artificial intelligence improves healthcare customer satisfaction scores

How artificial intelligence improves healthcare customer satisfaction scores

Read More