Blog

From strategy to scale, hear what the world’s CX leaders have to say about amplifying human connection with AI and automation.

From the electric energy of Las Vegas to an iconic rugby stadium in the heart of London’s tech hub, NiCE Interactions 2025 brought together thousands of CX leaders across continents.

Know that feeling when you’re standing at the edge of something extraordinary, when the air floats with possibility?

Best-in-class customer experience never goes unnoticed— and these NiCE customers are leading the way.

One of the hardest things I’ve ever done is to change jobs. My old job was great, the company was successful, the people were fantastic – but sometimes you need to make a change to challenge yourself. When I sat with my now boss and talked about my future, it was really clear that NiCE had a lot to offer. I talked it through with my wife over a glass (bottle) of wine, and after tucking my baby girl into bed I decided to make the change.

The history of commerce stretches back 150,000 years. And as long as there have been customers, there has been customer service. Even as professional merchants began to flourish about 3,000 years ago, every exchange of goods and services remained face to face. That meant customer service was tailored to each individual. Until relatively recently a merchant knew all his customers and therefore had…

The last couple years have seen an important turning point for customer service and customer experience. Think about it: we’ve witnessed vast improvements in digital customer service technology like artificial intelligence (AI) and live chat, both of which are certain to continue evolving. Many companies recognized the importance of digital customer service and CX as key differentiators. 89%…