- What is the top thing they wish they had / could do?
- How equipped are your agents to use your call centre software?
- How quickly can your agents solve a customer’s problem?
- Do your agents seem happy and satisfied with their jobs?

AI that forgets isn’t worth paying for: 5 reasons memory is key to AI-powered experiences
Think about the last time a business truly impressed you. Not with flashy tech or a clever ad, but with the simple power of remembering who you are.
July 2, 2025
Create a streamlined world: Where tickets and data live in one place
What if service wasn’t something customers had to chase… but something that found them? What if technology didn’t replace people… but actually amplified their ability to serve? What if we could finally blur the lines between the front office and back office… making the entire customer journey seamless?
July 1, 2025
The power of partnership: How NiCE, AWS, ServiceNow, and Snowflake are creating a NiCE world
At NiCE, our vision is to create a world where customer service just works. It’s a world that is seamless, smart, and connected across every interaction.
June 24, 2025