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Imagine lining up for a race before a sea of spectators. You take your mark. The race starts, the adrenaline spikes, and you’re off like a shot, putting everything you have into your legs and muscles to take you as far and fast as you can go.

In part one of the blog series, we summarized how AI is augmenting today’s WFM team. We also took a small peek into the future to imagine where AI might be taking us—more to come in part three.

In our CX One on One series, we meet dynamic and talented team members behind the scenes at NICE representing all the facets of the leading customer experience (CX) AI platform. We recently sat down with Jennifer Passini, Ph.D., director of business consulting, customer logistics support.

Skynet (“The Terminator”), HAL 9000 (“2001: A Space Odyssey”), VIKI (“I, Robot”), Ultron (“The Avengers: Age of Ultron”), Ava (“Ex Machina”), Agent Smith (“The Matrix”), David 8 (“Alien: Covenant”). Pop culture is littered with examples of the potential perils that can happen when AI runs amok.

My preschooler graduated this year and will head to kindergarten this fall. Of course, there are many more milestone celebrations to come but I always find inspiration in graduation ceremonies—regardless of whether it’s preschool or college.

The NCAA Women’s March Madness tournament had everyone on the edge of their seats. Phenomenal players like Caitlin Clark drew crowds and high TV ratings alike by providing the ultimate experience for spectators and fans (myself included).

Continuous. That is the most apt word to describe how people interact with the world around them. Everything bleeds into the next experience.