Ever wonder what happens when you mix CX drama, AI fails, and a little Napoleon Dynamite energy? Well… gosh! You’re in luck. Quicker than you can say, “No freakin’ way”—we’re giving you a behind-the-scenes (BTS) look at NICE’s Future You is Dynamite videos.
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Transforming customer experiences
Contact centers have always faced employee retention challenges. The last several years—through a pandemic, the Great Resignation, and difficult economic conditions—have compounded the problem.
In a galaxy far, far away, droids like R2-D2 and C-3PO are indispensable, helping to solve problems and keep things running smoothly—whether it’s translating alien languages, repairing spacecraft, or strategizing for battle.
In 2025, flexible work is no longer a perk—it’s an expectation. Recent studies show 68% of U.S. employers now offer some form of remote or hybrid work, a significant increase from pre-pandemic levels.
This Earth Month, it’s becoming crystal clear that companies mastering digital service platforms and business automation are achieving the operational efficiencies necessary to turn service excellence into broader environmental impact.
A silent revolution is happening inside some of today’s most successful companies. It’s not about new products or aggressive marketing—it’s about workforce engagement.
Ever had one of those perfect beach days? The sun is shining, the waves are rolling in just right, and all the elements work in perfect harmony.
