Leading Customer Experience (CX) AI Platform
Generate
ExtraordinaryAI-poweredCompletePersonalizedConnectedNext-levelIntelligentAmazingWorld-classExtraordinary
Experiences
Build relationships that last with the only AI purpose-built for CX.Request Demo Explore Solutions
The Ultimate CX-Aware AI Offering
Introducing
NICE CXone Mpower
CXone’s platform power + Enlighten’s AI intelligence. The future of CX is here.DiscoverSay hello to CXone Mpower, the ultimate CX-aware AI offering Learn more
Achieve it all with NICE CXone.
Organizations around the world are striving to deliver the ultimate consumer experience, strengthen brand value, and boost efficiency. The pathway to achieving these objectives unveils three pivotal breakthroughs: a unified interaction-centric platform, convergence of rich CX capabilities, and an AI purpose-built for CX.Seize these breakthroughs with NICE CXone, where every interaction is an opportunity for excellence.
Interaction-Centric
Platform
Orchestrate every customer interaction across channels seamlessly with NICE CXone, all on a cloud-native platform that scales securely, deploys quickly, and satisfies customers globally.Optimize and scale CX
Rich CX
Capabilities
Master each interaction with NICE CXone’s rich CX capabilities, where channels, data, applications, and knowledge converge to improve customer experience at scale.Master CX with AI
AI purpose-built
for CX
Unleash the precision of Enlighten, purpose-built AI for CX and infused through NICE CXone, to orchestrate exceptional experiences for employees, consumers, and businesses.AI for every CX need
Trusted by the world's leading companies.
Nice things people say
Our commitment to customer experiences has earned the trust of over 1,000,000 agents worldwide. Here’s what some of them say about us.
Don’t take our word for it.
Forrester names NICE a leader in CCaaS
The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!
Read a complimentary copy of the 2023 Forrester Wave report.
2023 Gartner Magic Quadrant for CCaaS report
NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
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2023 Metrigy CCaaS MetriRank Report
NICE Takes Top Spot in Metrigy’s Inaugural Contact Center-as-a-Service (CCaaS) MetriRank Report.
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AI-Powered
Customer Service
Transform your contact center into a world-class customer experience center and form longer-lasting relationshipsTransform CX with AI
All-Encompassing
Cloud Foundation
Surprise and delight your customers with seamless, efficient, and friendly conversations while keeping your costs under controlMove to the Cloud