Not All Copilots are Created Equal: Why Agents and Supervisors Need AI


Customer service jobs can feel isolating: just an agent and a computer - and the only time agents get help from a supervisor is when a customer is shouting for one. That's not how things should be.

In this webinar, we discuss how Enlighten Copilot for Agents and Supervisors can give your employees the help they need and become trusted partners to deliver CX excellence across every touch point and interaction. Discover ways AI can make both agents and supervisors more proactive and strategic and learn more about key stats that address current gaps in the EX and CX experience and how Copilot bridges those divides.

Discover how integrating AI copilots into your contact center strategy can revolutionize customer service, boost agent morale, and align operational goals for sustained success.

Learn what the right Copilot can do for CX:

  • Bridge the tool disparity gap to assist agents and supervisors with critical tasks
  • Reduce emotional toll and stress on agents with cutting-edge sentiment analysis
  • Streamline workflows and customer information retrieval for faster resolutions
  • Offload mundane tasks with accuracy, freeing agents for higher-value interactions
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