Maximizing Growth Opportunities: Leveraging Critical Moments in Your Customer’s Journey to Deepen Relationships and Drive Advocacy


Most companies miss opportunities to deepen their relationships with customers. While there are a lot of factors that influence a customer’s loyalty, there are critical opportunities in a customer journey to strengthen it. In this webinar, we focus on opportunities for growth, whether by gaining new customers or encouraging advocacy and cross-selling to existing ones.

In the webinar, we explore:

  • Moments in a customer journey that reflect the most fruitful opportunities to influence and impact organic and inorganic growth
  • Indicators of greatest opportunities
  • How voice of the customer (VoC) can support efforts to best meet the needs of customers and isolate opportunities
  • Ways to help customers realize value faster
  • Strategies companies can use to take advantage of opportunities with customers

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ContactBabel: Putting AI and Automation to Work in Contact Center Operations

Maintaining a positive, healthy relationship takes a lot of work. And for companies with millions of customer relationships needing attention, that can be a huge lift for any department.

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Listen up: Get a 360-Degree View of Interactions to Elevate Customer Experiences

Feedback is essential to understanding customer needs and desires. Circling back to close the loop with your customers using a comprehensive, mature Voice of the Customer (VOC) program amplifies the reach and value of your business’s CX initiative and ultimately improves customer retention.