Overview
Most companies miss opportunities to deepen their relationships with customers. While there are a lot of factors that influence a customer’s loyalty, there are critical opportunities in a customer journey to strengthen it. In this webinar, we focus on opportunities for growth, whether by gaining new customers or encouraging advocacy and cross-selling to existing ones.
In the webinar, we explore:
- Moments in a customer journey that reflect the most fruitful opportunities to influence and impact organic and inorganic growth
- Indicators of greatest opportunities
- How voice of the customer (VoC) can support efforts to best meet the needs of customers and isolate opportunities
- Ways to help customers realize value faster
- Strategies companies can use to take advantage of opportunities with customers
