White Papers

ContactBabel: Putting AI and Automation to Work in Contact Center Operations


Maintaining a positive, healthy relationship takes a lot of work. And for companies with millions of customer relationships needing attention, that can be a huge lift for any department.

But thanks to advances in AI, that work can be done in record time.

Leveraged strategically, AI can provide superior benefits and help customer-facing businesses achieve multiple goals simultaneously---from accelerating resolution for customers to reducing operational support costs.

The latest whitepaper from ContactBabel: “Putting AI and Automation to Work in Contact Center Operations,” highlights specific areas of how AI can reduce customer churn, maximize efficiency, and turn customers into lifelong brand advocates. For customer experience AI excels in four key areas:

  • Analysis
  • Anticipation
  • Augmentation
  • Automation

Download your copy to read about today’s “4 A’s of AI”!

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White Papers

3 Ways to Empower Contact Center Agents and Deliver Exceptional CX

Imagine you’ve received a phone call from the company you buy contact lenses from. Your prescription is about to expire, the agent tells you, and it is difficult to get an appointment to renew the prescription quickly

White Papers

Three Steps to Use AI to Foster a Customer-Centric, Competitive Organization

Customer experience (CX) trumps everything in the contact center. It’s the number one priority driving service and other activities.


CX Soars to the Next Level with AI-Driven Self-Service

Companies leading the way on self-service CX have recognized two critical needs: The first is to integrate self-service across channels, and the second is to optimize their use of intelligent virtual assistants, or IVAs, to improve non-transactional interactions.