Imagine you’ve received a phone call from the company you buy contact lenses from. Your prescription is about to expire, the agent tells you, and it is difficult to get an appointment to renew the prescription quickly.
“Do you want to order more lenses now, before the prescription expires, to avoid any delays?,” the agent asks you.
Immediately, you’re impressed by the agent’s customer service. Why is that? Because the agent had the power of AI (artificial intelligence) driven analytics data they needed to “wow” you, the customer.
Read this eBook to learn three ways you can empower agents with CX data via the power of Enlighten AI-driven analytics, to deliver exceptional experiences in the contact center.