Product Videos

Leverage Your VoC Data to Provide Better Patient Care


As healthcare continues to rapidly evolve, best-in-class organizations are leveraging Voice of the Customer (VoC) data to deliver better patient care.

This 2-minute video reveals results from a recent survey by Aberdeen Research on three ways VoC feedback is helping providers:

  • Meet and exceed patient needs
  • Create happier, healthier patients
  • Improve overall efficiency
  • Drive their business decisions
  • Reduce operational costs

Start listening to your patients. Watch the video.

White Papers

Metrigy Research Report: Trends for Patient Experience Success

Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital.

White Papers

Patient Experience: Five Ways to Improve Patient Interactions

Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:

Case Studies

BAYADA streamlines contact center workflows with CXone while undergoing tremendous growth

While company growth is a major achievement, it sometimes comes with challenges. BAYADA Home Health Care struggled with exploding contact volume because their on-premises system couldn’t handle it.