As healthcare continues to rapidly evolve, best-in-class organizations are leveraging Voice of the Customer (VoC) data to deliver better patient care.
This 2-minute video reveals results from a recent survey by Aberdeen Research on three ways VoC feedback is helping providers:
- Meet and exceed patient needs
- Create happier, healthier patients
- Improve overall efficiency
- Drive their business decisions
- Reduce operational costs
Start listening to your patients. Watch the video.
Metrigy Research Report: Trends for Patient Experience Success
Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital.
Patient Experience: Five Ways to Improve Patient Interactions
Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:
Contact Center WFO: BAYADA Streamlines Workflows with CXone (PDF)
The Rx BAYADA Needed: CXone Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.