With over 4.8 million account transactions annually, Landauer, the industry leader in radiation technology, struggled with managing multiple tools in their contact center. Their old contact center system lacked integration which caused poor response times, high order entry errors, and agent and client frustration. With NICE CXone, Landauer improved the customer experience, reduced attrition, and improved agents’ workload balance.They also reduced credits by 34%, order entry errors by 73%, and made gains in Voice of the Customer scores for email and phone.
Omnichannel Routing - NICE CXone
See how superior customer service through CXone Omnichannel Routing makes all the difference when two brothers look to reschedule a service appointment for their beloved cars.
NICE CXone Omnichannel Routing Brochure (PDF)
Seamlessly connect customers to the right agent across any channel with NICE CXone.