Case Studies
Case Studies
Dominion National, a leading insurer and administrator of dental and vision benefits, wanted to improve the customer experience. Its supervisors struggled with manual reporting processes and lacked visibility into agents’ performance.
With CXone, the company improved its SLAs in one year by boosting speed to answer. Supervisors now have new visibility into KPIs using custom reports, and CXone Interaction Analytics offers insights into agents’ interactions with customers.