Case Studies

DASA Listens to Patients with NICE Nexidia Analytics


Healthcare services company DASA faced a significant customer service challenge when migrating providers and patients to a new telemedicine platform. The transition created a surge in customer feedback, challenging DASA’s ability to sort through the underlying causes and respond in a timely fashion. NICE Nexidia Analytics enabled high-volume, prompt categorization of crucial feedback, leading to a smoother transition.