KeyBank Invests In Workforce Excellence With the NiCE WFM Suite in the Cloud
CUSTOMER PROFILE
01 CHALLENGE
As Turkey’s leading private bank, Yapi Kredi serves 14 million active digital customers with over 700 branches. The bank’s award-winning customer relations center already pulled impressive customer satisfaction numbers but needed a way to further differentiate and discover sales opportunities that CRMs often miss. The company needed an analytics solution that could gauge sentiment, assist with optimizing language, and support robust sales goals across different products.“Interaction Analytics is an important part of the work we do. Everyone is always coming to my team to help make things better now that we have these insights.”
CUSTOMER RELATIONS CENTER VOICE ANALYTICS SUPERVISORYAPI KREDI