Case Studies

CXone Helps Regional Australia Bank Digitise its Contact Centre Operations


Regional Australia Bank was operating on an outdated telephony system and needed to upgrade to a more secure and flexible cloud-based solution that could scale with the business. Implementing NICE CXone let Regional Australia Bank achieve the enhanced functionality, adaptability, and scalability it needed compared to the legacy system, letting it also leverage branch staff as needed to continue to service and support regional towns without reducing its headcount.