Home
Products
Proactive Engagement

Proactive engagement

Revolutionize and scale proactive outreach with AI.

SmartReach is the AI engagement solution pairing omnichannel outbound campaign automation with robust compliance controls as part of the complete platform.

View demo Request a quote

Turn your outreach into SmartReach.

An AI-driven solution for omnichannel campaign automation combining proactive personalized customer engagement and regulatory risk mitigation.

Boost sales revenue

Close more business with faster, personalized outreach in each consumer’s channel of choice.

Convert more leads

Blend voice and digital outreach to increase successful customer engagement.

Personalize outreach

Use AI to send the right message to the right customer at the right time for optimal impact.

Efficient and Reliable

Optimize your engagement strategies and manage complex regulatory requirements.

All under one roof.

Engage consumers in their channel of choice and build customer loyalty with highly scalable solutions for AI-driven proactive outreach. Optimize every omnichannel outbound campaign with powerful management capabilities and robust regulatory compliance controls.

Take a self-guided tour

Take the tour

Smart, personal and proactive outreach

Set the right tone, mix channels to meet quota and drive revenue, and blend inbound and outbound to boost efficiency.

Watch video

The secret sauce.

This Aberdeen report defines the role of proactive outreach in modern CX and illustrates the impact it has on customers, business operations, and financial performance.

Read the report

The ultimate proactive outreach solution.

Optimize proactive outreach across voice and digital channels, and blend inbound and outbound to boost productivity and maximize efficiency. As you increase connection rates and sales conversions, you’ll meet quota more easily and generate more revenue.

Build customer loyalty

Reach out before your customers reach in to build trust, reduce frustration and boost satisfaction.

Set the right tone

Reach the right customers with the right information at the right time, using the channels they prefer.

Optimize operational efficiency

Keep your agents always engaged and your workloads always balanced.

Hello? Hello??

Reduce hang-ups by eliminating that awkward pause that frustrates customers as they wait for a live agent.

“SmartReach has dramatically reduced our campaign rollout time from months to hours, saved 96% on initial setup costs, improved call abandonment rates by 8-20x, reduced agent idle time to less than a minute, and achieved over $1 million in annual cost savings. From the beginning, SmartReach was the front-runner thanks to their phenomenal price point and exceptional support .”

Senior Manager, Outbound Dialing, Healthcare company

Related Resources

Resource Library

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Proactive outreach: FAQs

A unified Agent UI reduces training needs and increases agent productivity. Universal queue allows boosting agent utilization where agents can handle outbound interactions during times of lower inbound contact volume. Campaigns that span various channels and provide a highly personalized experience when consumers get involved are usually more successful because they take consumer preferences into consideration.

Over 90% of consumers think that unidentified calls are fraudulent, and almost half of those calls will not be answered. Therefore it is crucial to identify your company when making outbound calls to increase answer rates - even when you are calling existing customers that have a vested interest in receiving your call they will not pick up if they do not recognize who you are.

for example in Healthcare or Banking / Finance.

Yes, our proactive outreach solutions support sophisticated outreach, enabling outreach creating and executing outreach campaigns that combine agent-assisted calling, message laydown and different digital channels such as email, SMS and others to maximize results.

CXone proactive outbound solutions offer many different options that enable contact centers to implement and operate a solution that provides the right balance of efficiency and risk mitigation.