12 Ways CXone Mpower SmartReach Helps Manage Multichannel Compliance

Overview

CXone Mpower SmartReach offers 12 features to optimize consent management and outreach methods across channels while maintaining high levels of risk mitigation and enabling businesses to operate in a compliant way. Features include Human Call and Text Initiators, Embedded Multichannel Consent Management, and Secure Payment Capture. The solution is PCI DSS Level 2 certified  to ensure safe payment processing. DNC Controls and Cell Phone Scrubs help ensure proper engagement with potential cell phone contacts.