Additional Case Studies
Case Studies

Banco PAN gains insights and influence over outsourced contact center operations with CXone

In 2021, after having fully outsourced its customer support voice channels, Banco PAN realized it needed more visibility into the performance of its business process outsourcing (BPO) partners and overall customer experience.

Case Studies

Cielo Fuels continuous performance improvement with NICE Interaction Analytics and Quality Central Solutions

The world’s fifth-largest credit card processing company, Cielo, had deployed its contact center operations to a complicated network of six external business process outsourcing (BPO) partners and approximately 3,000 external agents.

Case Studies


Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

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