The only cloud workforce management solution on the market with embedded AI and ML, NICE WFM is the most advanced, accurate and agent-friendly workforce management solution to date.
NICE Engage recording platform supports all forms of cloud deployments on either public or private cloud and on-prem with core support for cloud telephony with a complete SaaS offering. Expanding its wide connectivity range, NICE Engage is now fully integrated with Amazon Connect contact center.
CXone Workforce Optimization (WEM) enables organizations of all sizes to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff – while leveraging the cloud for cost, scalability and automation.
The end-to end authentication and fraud prevention solution for contact centers, combining voice biometrics technology with additional authentication factors across channels, to provide top security, real-time fraud prevention, increased operational efficiency and unparalleled CX.