NICE solutions for Amazon Connect

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NICE Workforce Management for Amazon Connect

The only cloud workforce management solution on the market with embedded AI and ML, NICE WFM is the most advanced, accurate and agent-friendly workforce management solution to date.

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NICE Engage, a Companion for your Cloud Journey

NICE Engage recording platform supports all forms of cloud deployments on either public or private cloud and on-prem with core support for cloud telephony with a complete SaaS offering. Expanding its wide connectivity range, NICE Engage is now fully integrated with Amazon Connect contact center.

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NICE CXone Amazon Connect

CXone Workforce Optimization (WEM) enables organizations of all sizes to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff – while leveraging the cloud for cost, scalability and automation.

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NICE Real-Time Authentication for Amazon Connect

The end-to end authentication and fraud prevention solution for contact centers, combining voice biometrics technology with additional authentication factors across channels, to provide top security, real-time fraud prevention, increased operational efficiency and unparalleled CX.

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NICE is an APN (AWS Partner Network) Technology Partner