Create a worry-free future for your contact center.

The business landscape is dynamic. You can’t predict the future, but there are solutions that can help you anticipate the possibilities and act on them quickly. The truth is: from being slow to innovate, pricey contracts & upgrades, and limitations with 3rd party add-ons, your current solutions are holding you back.

So, when you compare NICE CXone v. Avaya, it’s easy to see why NICE CXone’s ability to turn CX vision into reality can take your contact center where you want it to be.

Prepare for the future. Start innovating now.
CXone builds digital-first solutions with a vision towards an innovative future with enhancements immediately made available to everyone. See why NICE CXone takes the lead over Avaya.
Financial Stability with an eye on innovation
Avaya is now owned by a private-equity firm. They’re focused on cutting costs and not innovating for their customers. NICE has a proven history of financial security with over $1.5 billion in the bank. We’re putting our resources towards innovation now and the future.
Digital-First, Omnichannel solutions
Out of the box, over 30 digital channels are available for your customers to stay connected and get support from your contact center. See why when you compare NICE CXone v. Avaya we come out on top.
One provider for all your solutions
NICE CXone provides top AI applications that were developed together – and work together. Workforce Management, Quality Management, Analytics, Automation/AI, ACD/IVR, and much more.
All on the cloud. All the time.
With CXone solutions, there’s no hardware to maintain or service contracts.
Welcome to the NICE Eco-System
Get access to over 100 development partners with 400+ open APIs to maximize and customize your insights and innovations.
The Perception and Reality
When you think of moving to the cloud, what are your concerns and what’s the reality?
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See what others are saying about NICE CXone
See why the industry analysts name us a leader year after year.
digital communication
“CXone helps align the quality of service that our ambassadors provide with our guests’ expectations,”
Brad Matzinger
Call Center Director Seaworld Parks and Entertainment
Plan for Now and the Future:

NICE CXone is the only unified cloud platform addressing the comprehensive needs of consumers, agents, and brands—encompassing the entire CX journey, everywhere, on every channel (even emerging ones). NICE CXone is the only CCaaS platform that can deliver these smart, frictionless experiences everywhere—known as Customer Experience Interactions (CXi).

Thinking holistically with CXi will reap significant CX rewards. NICE CXone Customer Experience Interactions (CXi) Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.

Case Studies

Global lndustrial Boosts Customer Satisfaction and Employee Experience with NICE CXone

Despite selling thousands of industrial equipment and supplies to businesses throughout North America, Global Industrial found it wasn’t necessarily delivering when it came to customer service and satisfaction, thanks to an outdated on-premise contact center system. But moving to NICE and its CXone cloud customer experience platform changed all that. Now armed with key insights and metrics from CXone analytics and reporting, Global Industrial has raised the bar on its customer experience. With efficiency up and key call measures down, customers are responding with increased satisfaction.

Case Studies

Radisson Contact Centers Achieve Global Scalability and Operational Efficiency with CXone

Radisson Hotel Group is a leading hospitality company with more than 1,400 properties around the globe and 250 contact center agents.

Case Studies

SeaWorld Delivers Memorable Customer Experiences with NICE CXone

With 12 parks—some seasonal, others year-round—SeaWorld’s 125-300 (depending on the season) contact center ambassadors answer all kinds of questions for guests from the company’s single central call center in Orlando. But as the parks were growing in popularity and volume, the contact center was drowning in inefficiency, lost calls (and business) and rising costs. With its suite of CXone cloud customer experience products, NICE CXone was the lifeline SeaWorld needed. Call volume is up 38%, and it can efficiently manage through seasonal fluctuations, as well as those that are intra-week and even intra-day. And by coordinating survey results with quality management, SeaWorld has aligned its internal performance standards with guest expectations—to the benefit of all. SeaWorld’s guest satisfaction scores continue to rise year over year, as does its revenue—and the company credits NICE CXone as a key player in achieving impressive results.  

Contact us

Trust your contact center operations with the true contact center experts.

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form.