NiCE VS AVAYA

Solutions with a vision
for the future

Modernize your customer experience platform now with innovation and AI technology to take you into the future, now.

Create a worry-free future for your contact center.

The business landscape is dynamic. You can’t predict the future, but there are solutions that can help you anticipate the possibilities and act on them quickly. The truth is: from being slow to innovate, pricey contracts & upgrades, and limitations with 3rd party add-ons, your current solutions are holding you back.

So, when you compare NiCE vs. Avaya, it’s easy to see why NiCE’s ability to turn CX AI vision into reality can take your contact center where you want it to be. NiCE is built for this moment. For decades, we have partnered with enterprises to drive CX transformation, and today we are leading the shift to AI first CX. Our platform is designed to turn customer engagement into intelligence and intelligence into autonomous action so experiences continuously improve over time.

Prepare for the future. Start innovating now.

CXone builds digital-first solutions with a vision towards an innovative future with enhancements immediately made available to everyone. See why NiCE takes the lead over Avaya.

Financial stability with an eye on innovation

Avaya is now owned by a private-equity firm. They’re focused on cutting costs and not innovating for their customers. NiCE has a proven history of financial security, being a $2.7 Billion revenue company. We’re putting our resources towards innovation now and the future.

Deliver on your AI-first CX strategy

Reinvent CX for the AI era on one secure CX platform, where customer engagement data, purpose-built AI models, and AI agents work together to orchestrate and resolve customer journeys proactively and in real time across any channel.

One provider for all your solutions

NiCE provides top AI applications that were developed together – and work together. Workforce Management, Quality Management, Analytics, Automation/AI, ACD/IVR, and much more.

All on the cloud. All the time.

With NiCE solutions, there’s no hardware to maintain or service contracts.

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Welcome to the NiCE ecosystem

Get access to over 100 development partners with 400+ open APIs to maximize and customize your insights and innovations.

Benefit from our experience

NiCE has successfully migrated 1,240+ legacy on-premises Avaya customers to the cloud.

The Perception and Reality

When you think of moving to the cloud, what are your concerns and what’s the reality?

For your advanced features, Avaya must be on the latest version and with their pending cost reductions, future enhancements will be limited. The security, stability and resilience you truly expect are found on the cloud with NiCE.

With NiCE as a true partner - you’re in control every step of the way and we’re here to help. The solutions you choose are self-administered, so there’s no need to use ‘certified’ internal sources or 3rd parties to make changes.

Our Professional Services team works extensively with your transformation stakeholders to create a migration plan for all parts of your business, including the agent level.

NiCE is an integrated all-in-one platform with Native omnichannel routing, AI, WFM, and QM.

With your Avaya solution you’re paying Professional Services fees for any upgrades you make, and for extensive maintenance and support contracts. And if you’re an SMB, your options are limited and extremely complicated.

With the right investment in the right places, you can improve NPS and increase conversions. Transforming your cloud-based contact center into a profit center.

NiCE has over 100 development partners with 400+ open APIs.

See what others are saying about NiCE

See why the industry analysts name us a leader year after year.

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“NiCE helps align the quality of service that our ambassadors provide with our guests’ expectations,”

Brad Matzinger

Call Center Director Seaworld Parks and Entertainment

Plan for Now and the Future:

NiCE offers the only unified cloud platform addressing the comprehensive needs of consumers, agents, and brands—encompassing the entire CX journey, everywhere, on every channel (even emerging ones). NiCE Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.

Thinking holistically will reap significant CX rewards. NiCE Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.

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Trust your contact center operations with the true contact center experts.

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form.