Case Study
Radisson Hotel Group is a leading hospitality company with more than 1,400 properties around the globe and 250 contact center agents. Seventy agents are located in Omaha, Nebraska; the remaining agents work for business process outsourcers (BPOs) located in Bucharest, Bogota, Manila, Delhi and Dalian, China. Radisson’s contact centers operate 24/7 and handle 2.8 million calls and 1.5 million email contacts annually in 16 different languages.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
CXone Mpower Platform
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Discover the full value of AI in customer service
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Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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