Case Study
Case Study
Radisson Hotel Group is a leading hospitality company with more than 1,400 properties around the globe and 250 contact center agents. Seventy agents are located in Omaha, Nebraska; the remaining agents work for business process outsourcers (BPOs) located in Bucharest, Bogota, Manila, Delhi and Dalian, China. Radisson’s contact centers operate 24/7 and handle 2.8 million calls and 1.5 million email contacts annually in 16 different languages.