Product FAQs

How Can I Blacklist a Phone Number?

Blacklisting a phone number allows contact centers to block unwanted, spam, or fraudulent calls before they reach agents. It’s a critical security measure that protects your business from disruptions, phishing attempts, and data exposure risks.

NiCE provides automated number blocking through advanced security and compliance tools integrated directly into the Contact Center Security and Compliance framework. Administrators can easily add phone numbers to internal blacklists or configure automated rules that identify and filter suspicious patterns in real time.

Steps to Blacklist a Number in a Contact Center Environment:

  • Access your contact routing or compliance management dashboard
  • Add the unwanted number to your organization’s blacklist database
  • Set rules to automatically block or flag calls from similar patterns
  • Monitor system logs to confirm that blocked numbers remain inactive

NiCE’s Interaction Recording and Management and Quality Management solutions also enable contact centers to log and review interactions associated with blocked numbers, ensuring transparency and compliance with organizational and legal standards.

Explore How NiCE Protects Your Contact Center

See how NiCE safeguards communications and keeps your contact center secure, compliant, and efficient.


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