Call Center Software Frequently Asked Questions (FAQ)
Product FAQs
How does Agent Assist Hub integrate with other NiCE solutions?
Agent Assist Hub integrates seamlessly with the entire NiCE CXone ecosystem, connecting real-time guidance, automation, and analytics in a single intelligent workspace. It brings together multiple solutions across workforce engagement, quality management, performance tracking, AI orchestration, and customer interaction data—so agents have everything they need, without switching tools or missing context.
This deep integration transforms fragmented workflows into one connected, responsive environment that supports agents and leaders alike.
What integrations power this unified experience?
Agent Assist Hub is purpose-built to share intelligence across the NiCE platform. It connects with:
Workforce Management, to align agent schedules and staffing context with real-time support
Quality Management, to surface coaching opportunities and guide compliance during calls
Performance Management, to provide visibility into agent activity and help improve behaviors
Interaction Analytics, to inform live guidance based on trends and sentiment
Copilot tools, like AutoSummary and Copilot for Supervisors, to extend post-call insights and real-time assistance
Automation Studio, to simplify workflows and trigger backend actions with fewer clicks
CRM and ticketing systems, for unified case handling and complete customer history
Everything is synchronized behind the scenes, allowing agents to stay focused while the platform handles the complexity.
Why does this integration matter for CX?
When your tools work together, agents deliver faster, more personalized service. Leaders gain greater control over performance and process improvement. And customers experience consistency, no matter how or where they engage.
Agent Assist Hub ensures that every piece of the CX puzzle fits together in real time.
How does this create a NiCE world?
In a NiCE world, systems talk to each other, guidance is always relevant, and nothing important slips through the cracks. Agent Assist Hub brings this world to life—integrating every NiCE solution into a single, intelligent agent experience.
Create a connected world, where every tool works together and every experience just flows.
See how it works in action
Want to see how Agent Assist Hub connects across the NiCE CX platform?
