Product FAQs

What is the FedRAMP Authorized Contact Center and how does it support government CX?

The FedRAMP Authorized Contact Center is NiCE’s secure cloud CX solution designed for U.S. federal, state, and local government agencies. It meets stringent FedRAMP authorization standards to ensure data protection while delivering advanced customer experience capabilities tailored to the public sector.

How does the FedRAMP Authorized Contact Center work?

NiCE maintains FedRAMP Authorization at the Moderate Impact Level (Package ID: FR1704655535) and was the first CCaaS provider to achieve authorization. NiCE CXone Mpower offers more than 35 FedRAMP-authorized applications.

NiCE is globally recognized for its industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect its customers’ sensitive data around the clock.

Its solution provides government agencies with:

  • A FedRAMP-compliant, secure cloud environment for handling sensitive data
  • Scalable CX tools for voice, digital, and self-service interactions
  • AI-powered analytics to improve service delivery and citizen engagement
  • Seamless integration with government systems to streamline workflows

What are the benefits of the FedRAMP Authorized Contact Center?

Government organizations gain:

  • Guaranteed compliance with federal security and data protection mandates
  • Enhanced citizen experience with faster, more efficient service delivery
  • Reduced operational costs through cloud scalability and automation
  • Reliable, secure performance designed for public sector needs

How does this improve customer experience?

By combining advanced CX capabilities with FedRAMP-level security, agencies can provide citizens with modern, efficient, and trustworthy services while safeguarding sensitive information.

How does this create a NiCE world?

In a NiCE world, public sector organizations meet the highest standards of security while delivering exceptional citizen experiences. The FedRAMP Authorized Contact Center ensures government agencies can serve their communities confidently and efficiently.

Create a secure world, where compliance and customer experience work hand in hand.

See how it works in action

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