Product FAQs

Infrastructure Resiliency & Reliability is NiCE’s cloud architecture designed to provide always-on availability, built-in redundancy, and disaster recovery capabilities. It ensures uninterrupted CX operations, even during unexpected outages or disruptions.

How does Infrastructure Resiliency & Reliability work?

This solution leverages secure, distributed cloud infrastructure to:

• Deliver high availability through geo-redundant data centers
• Maintain real-time failover mechanisms to minimize downtime
• Offer automated disaster recovery to restore operations quickly
• Continuously monitor systems for proactive issue detection and resolution

What are the benefits of Infrastructure Resiliency & Reliability?

Organizations benefit from:

• Near-zero downtime for mission-critical contact center operations
• Enhanced business continuity during planned and unplanned events
• Improved service confidence with enterprise-grade redundancy
• Proactive safeguards to protect customer experience and operations

How does this improve customer experience?

With guaranteed uptime and stable service availability, customers receive uninterrupted support, resulting in greater trust, satisfaction, and confidence in your organization’s reliability.

How does this create a NiCE world?

In a NiCE world, CX systems are built on resilient, secure infrastructure. Infrastructure Resiliency & Reliability delivers peace of mind by ensuring that customer service remains available, no matter what challenges arise.

Create a reliable world, where robust infrastructure guarantees seamless and uninterrupted CX.

See how it works in action

• Watch the demo
• Speak with an expert
• Explore the full solution
• Learn more about our AI platform
  
  

Products FAQs