Use of multi-factor authentication (MFA) is on the rise due to an increasing number of cybersecurity attacks, evolving work-from-home policies during the pandemic and new authentication standards. A security enhancement that verifies a user’s identity by requiring two or more pieces of evidence when logging into or accessing an account, MFA was the top security technology to be adopted due to COVID-19.
Blog
Transforming customer experiences
It’s the small details and the experience of being cared for that ultimately drives a customer to stay with your company for life. So, give your customers something to be thankful for this year, and you’ll find they will pay you back tenfold.
Customer loyalty for Apple is at an all-time high—92%, and that’s no accident. The company is known for its investment in building customer loyalty, and it is reaping the rewards: Apple users are 18% more loyal to the brand than to its biggest Android competitor.
We all get mad. Boy, do we get mad. We all have our triggers. Someone cuts us off in traffic. We’re given the wrong order.
As COVID-19 lockdowns took effect worldwide in 2020, economists like Nobel prizewinner Joseph Stieglitz predicted that the pandemic would unleash armies of job-killing robots that would exacerbate inequality.1 They anticipated that low-skilled employees would be put out of work by robots that do not get sick or need to isolate and socially distance.
Watch our demo video to see CXone in action and then contact us to find out more about how CXone can help you improve your business results through more satisfying customer experiences.
People expect more from public sector organizations than ever before, benchmarking their experiences with government departments and agencies against the best digital experiences offered by the private sector. Yet many public sector organizations around the world are tied up in reams of paper and constrained by manual business processes, leading to inefficiencies and frustrated citizens.