The midpoint of the year can feel like reaching a summit in the middle of your year-long journey. But rather than seeing the rest of the year as downhill from here, I view this milestone as a launch pad for your business to soar to new heights.
In the fast-paced world of customer service, where demands are high and resources are limited, businesses are constantly looking for new ways to boost efficiency and elevate service levels.
Many companies launch voice of the customer (VOC) programs to demonstrate that they’re listening, but fall short when it comes to closing the loop. They fail to follow up and take action on customer feedback—so they fail to realize significant business impact from their VOC programs.
The intersection of cutting-edge, consumer technology fueled by AI, evolving patient demands, and the relentless pursuit of personalized care are collectively directing the course of healthcare strategy—with no signs of stopping.
Artificial intelligence (AI) is rapidly evolving, promising transformative impacts on our daily lives. Yet, as AI systems become increasingly sophisticated, establishing trust in their capabilities becomes paramount.