
Lauren Maschio
Product Marketing Team Manager

About Lauren Maschio
Lauren Maschio has over 20 years of marketing leadership experience in the high technology industry with more than 10 of those years in the contact center market. As a NiCE senior product marketing manager for the Quality Management solutions, Lauren is responsible for driving strategy and thought leadership, campaigns, and sales enablement. Prior to NiCE, Lauren has held senior-level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel) and CrossComm. Lauren holds a bachelor's degree in Marketing from Babson College and a MBA from Northeastern University.
Blogs by this author

How AI helps financial services modernize operations and drive member satisfaction
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How a focus on soft skills empowers agents and boosts CX
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Leading organizations embrace AI to improve agent performance and boost CSAT
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AI-Enabled Speech Analytics Drives Financial Business Success
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Aberdeen Report: Three Must-Haves for Omnichannel CX Success
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