In a seamless contact center, your supervisors are the key to everything. Supervisors show up there every day to support their teams – to manage, coach, guide, motivate, and when necessary, steer through chaos.
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Transforming customer experiences
Your search for contact center trends insights returned 137 results.
NiCE is lucky to have an abundance of riches—I’m speaking of data, of course. Through our proprietary AI built just for CX, we’ve gathered data for over three decades amounting to billions of interactions.
As a working mother, I often find myself wishing for an extra pair of hands to manage the chaos of daily life. The feeling of being stretched thin isn’t unique to me, or to parenthood – it’s a sentiment that resonates deeply in our modern era, in which we’re trying to live up to the expectation—ours and society’s—of having it all and doing it all, personally and professionally.
As AI-powered contact center tools emerge from their early, experimental status and take an increasingly important role across all areas of contact center operations, contact center leaders are eager to tap into and maximize its potential.
Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year.
Innovative technology, ideas, processes, and mindsets are helping companies realize significant success by providing a positive impact and value on their customers and employees.
When one multinational telecommunications company enabled iPhone purchases through its system, its contact centers became a target for chameleon-like fraudsters trying to illegally access free phones and then resell them. How did they do it?
