Author

Jodi Reuven

Senior Product Marketing Manager, Performance Management

About Jodi Reuven

Jodi Reuven is the Senior Product Marketing Manager for the Performance Management and Quality Management lines of business at NiCE. She is passionate about helping contact centers push the envelope on CX, and a firm believer in achieving those goals through empowered agents.

Blogs by this author

It turns out we’re all seeking the answers: From data to impact with CXone Mpower Copilot for Supervisors’ new Insights Workspace

CXone Mpower Copilot for Supervisors: Striking a balance for the coach

From overwhelmed to augmented: How AI can take the strain to empower supervisors

Break the vicious cycle of unhappy agents and poor sales habits

Quiet Quitters: A supervisor’s low-hanging fruit