“CXone Mpower achieves operational efficiency at a scale previously unimaginable.”
BARRY COOPERPresident, NICE CX Division
An all-in-one solution for effortless, connected customer service
We’re in an era when customer service isn’t just part of the business; it is the business. Securing your place in a competitive landscape–whatever industry you’re in–requires elevating customer service beyond a traditional inbound model into proactive, AI-powered experiences.And, in an era when customer expectations and operational efficiency can make or break a brand, CXone Mpower brings to market a groundbreaking, powerful AI-driven platform designed to seamlessly integrate automation throughout every facet of customer service.
Contact centers can evolve from traditional cost centers into dynamic profit engines, setting a new standard for what customer support can achieve.
Let’s talk about how CXone Mpower can eliminate barriers to seamless customer experience that your organization may be facing.
Game-changing CX solution: Harness the power of seamless customer service
CXone revolutionized customer service by being the first to truly unify all channels - voice, digital messaging, chatbots, and live agents - on a single platform. This breakthrough showed what's possible when you bring everything together in one place.Now, CXone Mpower takes this unified approach into the next generation, where AI-powered automation leads the way in customer service. This isn't just about connecting channels anymore - it's about creating seamless experiences that get smarter over time. With CXone Mpower, businesses can now have AI and human agents working together as one team on the same platform. This means AI assistants and human agents can collaborate in real-time, learning from each other and delivering better service together.With bidirectional learning, AI agents can observe human decision-making, continuously improving their accuracy and capabilities. Likewise, human agents benefit from AI’s ability to provide real-time suggestions and insights based on rich historical data and machine learning. This powerful synergy ensures that your team is constantly evolving and getting smarter with every interaction.Discover how to revolutionize workflows, supercharge agents and unify real-time data and knowledge with CXone Mpower:
1. Revolutionize workflows
Built on an open, scalable cloud, CXone Mpower integrates easily with other apps and is highly customizable via APIs and no-code tools. No more switching between tools or platforms—everything you need to design a flawless experience is at your fingertips. Break down one of the biggest challenges in customer service by bridging the divide between your front-line agents and back-office operations. Integrate both sides into a single workflow, so customer queries move seamlessly between departments. The result: faster response times, more accurate solutions and fewer customer frustrations.Revolutionize workflows with these added capabilities:- Design customer service workflows in one place
- Break down silos between customer service and back office
- Deploy faster with out-of-the-box customer service workflows
- Self-optimize workflows powered by AI-Memory
- Send a reminder three days before the appointment
- Use a conversational AI agent to guide a patient’s registration

2. Supercharge agents in real time
Agents gain benefits in focusing on customers with these two key capabilities: 1) real-time AI guidance during interactions and 2) AI-powered automation to help them reduce back-end tasks. Further, human agents and AI bots can work side-by-side, learning from each other in real-time. Leveraging historical interactions, CXone Mpower allows businesses to rapidly build AI agents that are not only sophisticated but also highly tailored to specific customer service needs.Get ready to supercharge agents in real-time:- Orchestrate both human and AI agents in one place with bidirectional learning
- Build sophisticated AI agents rapidly and accurately based on historical interactions
- Boost employee productivity with an intuitive copilot that provides support across customer service roles
- Automate interactions across both voice and digital touchpoints
- Optimize your human and AI agents with comprehensive applications that cover a variety of use cases

3. Achieve data-driven precision
CXone Mpower leverages AI to continuously analyze interactions to uncover trends, root causes, and opportunities for real-time improvement. Its unified platform ensures that everything is accessible, organized, and ready for action so your teams can unlock the true potential of your data. In addition, data is protected with sophisticated, role-based access controls, so sensitive customer data is only accessible to the right people, reducing the risk of data breaches or misuse.Buckle up and prepare to:- Master data, knowledge and AI models in one place
- Protect data with role-based access control and powerful guardrail management
- Create personalized interactions with CS contextual insight
- Inject the right data and knowledge into all CX workflows
“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026. This is where CXone Mpower will shine.”
ROBIN GAREISSCEO and Principal Analyst, Metrigy
Power up your customer service
After all, there are things that are out of your control–like the weather or whether your favorite team wins the game. But in customer service–you do hold the power to orchestrate end-to-end workflows, agents and knowledge as soon as you’re ready.Get a demo of CXone Mpower and start powering up your customer service at unmatched precision and scale.