Big Wins, Bright Future: NICE Shines at the Simpler Media IMPACT Awards

We have some exciting news to share — NICE scored not one, not two, but three big wins in the Simpler Media 2025 CMSWire IMPACT Awards and Reworked IMPACT Awards. This recognition highlights our unwavering commitment to innovation across both sides of the experience spectrum: customer and employee.

These prestigious awards — presented by Reworked and CMSWire — honor the most forward-thinking, experience-driven organizations in the world. Reworked’s IMPACT Awards spotlight excellence in employee experience, while CMSWire’s IMPACT Awards focus on digital customer experiences. Practitioners and vendors are recognized for making a meaningful impact — and NICE is proud to be among the top performers in both.

Here’s how we placed:

🥇 Gold: Most Innovative Workplace Productivity Solution
We’re raising the bar when it comes to AI workforce augmentation. With our AI-driven platform and intelligent scheduling and forecasting capabilities, we’re helping organizations like Dutch Railways streamline operations, boost productivity, and empower employees to do their best work.

🥇 Gold: Best Contact Center Innovation
Contact center innovation is where we shine. Just ask Open Network Exchange, who’ve navigated toward a future-proof customer journey with NICE CXone Mpower.

🥈 Silver: Best Use of AI in Customer Experience
Our AI isn’t just intelligent — it’s transformational. NICE's CXone Mpower Autopilot was recognized for driving better customer self-service, faster resolutions, and smoother interactions, creating effortless digital experiences that customers love.

These wins reflect our commitment to redefining what’s possible — whether it’s for employees, customers, or business leaders. We are proud to be at the forefront of AI-powered customer service innovation – because when you elevate the experience for one, you elevate the outcome for all.

Curious how CXone Mpower is transforming real businesses?

Discover how organizations around the world are using NICE’s AI platform and customer service automation to drive measurable impact, empower their teams, and create effortless customer experiences here.