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Can Agent AI be customized for specific industries?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/can-agent-ai-be-customized-for-specific-industriesDiscover how NiCE Agent AI uses industry-specific models to improve accuracy with domain-focused terminology and workflows.
Can Agent AI help in coaching agents?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/can-agent-ai-help-in-coaching-agentsLearn how NiCE Agent AI supports agent coaching with real-time prompts, post-call feedback, and automated performance evaluations.
Does Agent AI work across voice and digital channels?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/does-agent-ai-work-across-voice-and-digital-channelsDiscover how NiCE Agent AI supports agents consistently across voice, chat, SMS, and email for seamless omnichannel CX.
How does Agent AI adapt to different agent skill levels?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/how-does-agent-ai-adapt-to-different-agent-skill-levelsLearn how NiCE Agent AI tailors real-time guidance to agent experience, offering more support to new agents and streamlined prompts for veterans.
How does Agent AI affect average handle time (AHT)?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/how-does-agent-ai-affect-average-handle-time-ahtLearn how NiCE Agent AI reduces average handle time by streamlining answers and automating data entry while maintaining service quality.
How does Agent AI improve first contact resolution (FCR)?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/how-does-agent-ai-improve-first-contact-resolution-fcrDiscover how NiCE Agent AI boosts first contact resolution by surfacing content and guiding agents with real-time recommendations.
Is Agent AI useful in back-office operations?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/is-agent-ai-useful-in-back-office-operationsDiscover how NiCE Agent AI supports back-office operations by automating documentation, validation, and internal inquiries.
What features should I look for in an Agent AI solution?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/what-features-should-i-look-for-in-an-agent-ai-solutionLearn the key features of NiCE Agent AI, including real-time guidance, call summarization, emotion detection, and CRM integration.
What kind of data does Agent AI rely on?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/what-kind-of-data-does-agent-ai-rely-onDiscover how NiCE Agent AI leverages real-time interactions, historical data, knowledge bases, and customer profiles to improve CX.
What’s the difference between Agent Assist and Agent AI?
https://www.nice.com/faq/ai-customer-service-agentic-ai-faqs/whats-the-difference-between-agent-assist-and-agent-aiLearn how Agent Assist provides rule-based support, while NiCE Agent AI delivers context-aware, learning-driven assistance for smarter CX.
