Yes, Agent AI provides in-the-moment coaching prompts, post-call feedback, and automated evaluations for continuous improvement. NiCE Agent AI transforms coaching from periodic reviews into a continuous, AI-driven process that supports agents in real time.
How does Agent AI deliver coaching support?
Why is this valuable for supervisors?
How does this benefit agents?
Agents receive ongoing, actionable feedback instead of waiting for periodic reviews, boosting confidence, skills, and performance.
How does this create a NiCE world?
In a NiCE world, Agent AI supports agents with live and post-interaction coaching, building a culture of continuous improvement and exceptional CX delivery.
Create a smarter world, where AI enhances coaching and helps agents grow faster.
