Using Interaction Analytics with VoC Data To Adapt To Customer Needs


A recent survey found 95% of staff would be “very satisfied” or “satisfied” with better software tools. And when agents have better tools, you can bet customers are “very satisfied” or “satisfied” with the results. Namely, service that better meets their needs.

Get a sneak peek at what a powerful analytics program can do—and get answers to top questions on the minds of leaders like you, including:

  • What challenges do businesses face with their analytics and customer feedback programs? 
  • Why are omnichannel analytics and holistic Voice of the Customer game changers?
  • How have big brands succeeded with analytics and feedback programs?
Related resources
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Analytics in the World of Digital Engagement

Learn How to Suprise Your Customers with Analytics in the World of Digital Engagement


Close the feedback loop to deliver better CX

Closing the loop with customers is an important next step that every business must incorporate into their VOC program strategy.

Case Studies

HireRight Case Study 2022

HireRight provides comprehensive background screening, verification, identification, monitoring, and drug and health screening services for more than 40,000 customers across the globe.