Overview
TIM Brasil (TIM) is one of the largest telecommunications companies in Brazil. It was the first operator in Brazil to have a nationwide presence, with operations in all states. Currently, TIM provides 61 million customers with services for mobile telephony and high-speed Internet access.
TIM operates contact centers throughout Brazil, employing 12,800 front- and back-office personnel. The centers’ have an annual contact volume of 100 million interactions.