Case Studies

Greater Productivity and Accuracy with Telecom’s Internal Process Automation


TIM Brasil (TIM) is one of the largest telecommunications companies in Brazil. It was the first operator in Brazil to have a nationwide presence, with operations in all states. Currently, TIM provides 61 million customers with services for mobile telephony and high-speed Internet access.

TIM operates contact centers throughout Brazil, employing 12,800 front- and back-office personnel. The centers’ have an annual contact volume of 100 million interactions.