Case Studies

The Bank’s Analytics Program Produced Greater Efficiency


In embarking on the Analytics 360 Program, Banco BMG was giving shape to its goal of improving employee adherence, process efficiency and customer experience. Among the expected effects of the program were:

  • A reduction in time and effort devoted to sales calls auditing
  • Improved capabilities to prevent fraud
  • Better customer experience
  • Mitigation of complaints reaching the financial sector’s regulatory agency