Case Studies

Ritter Customer Success Story


Hearing the Voice of the Customer, Employee, and the Market

Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VoC program, with the help of NICE Feedback Management. The solution incorporated surveying, reporting and analytics based on NPS®, customer effort scores, proactive surveys, and more – turning real-world insights into automated action alerts, and workflows that impact game-changing customer experience.