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CXone Predictive Behavioral Routing powers results with smarter connections


Bring your contact center's traditional ACD call routing into the 21st century by connecting agents to your customers based on their unique preferences and your key business goals. NICE CXone Predictive Behavioral Routing is an AI-powered routing product that intelligently connects customers with the best agent based on personality, communication preferences, and behavioral characteristics. Learn how Predictive Behavioral Routing uses advanced analytics and personalization to match customers with employees for the most productive conversations possible.

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Accurate forecasting with artificial intelligence

Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores.