Not only will today’s fickle consumers drop a retailer after a bad experience, almost half will tell other people about it. To avoid losing consumers, retailers must be hyper focused on delivering a great customer experience (CX) every time.
These days, that requires delivering personalized service across all channels at every touchpoint. Retailers also need to understand the buyer’s journey from end to end and predict their needs.
Conventional “one-size-fits-all” tools won’t help. That’s why 64% of retailers prefer using a CCaaS solution to increase consumer loyalty and satisfaction by exceeding expectations.
The new Pushing the Retail Experience to the Utmost report from research firm Metrigy explains why. This powerful report also reveals:
- Why retailers need a strong CX strategy and CCaaS ecosystem
- Steps retailers must take to meet the demands of digital-first consumers
- How retailers are interacting with consumers beyond the contact center
- Reasons why CX and AI technology are integral for seamless journeys
- The main reasons why retailers are leveraging cloud-based solutions
Discover how retailers are achieving powerful CX results.
CXone for AI-powered customer experience platform for Retail
Your customers expect easy interactions and seamless omnichannel journeys. Give customers fast answers that increase conversions and effortless resolution with the industry’s leading AI-powered customer experience platform.
Brochure - Enlighten XO
Enlighten XO analyzes historical conversational data from voice and text interactions to identify and extract the best conversations based on those with optimal outcomes, such as the best CSAT, AHT, and FCR. These insights optimize experiences by bringing a data-driven, empirical approach to self-service applications.
Bose dials in to superior customer experience
Consolidating on NICE CXone gave Bose immediate and sustained improvement in both external and internal KPIs.