A strong onboarding process makes a great first impression. It’s also been shown to improve new hire retention by 82% and productivity by 70%. Yet only 12% of employees strongly agree their organization does a great job of onboarding. Discover 4 ways to transform your company’s onboarding program and make your contact center the employer of choice.
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect call center agents to be as digitally fluent as they are—and they want fast resolution through any channel. Agent roles expanded after digital transformation. They don’t just handle break-fix support calls anymore.
How to improve your (remote) agent onboarding and training
Consider the four findings below and then ask yourself, “Is it any wonder contact centers have an issue with agent turnover?”
Help your agents flourish
Read how NICE Workforce Engagement can unlock your team’s potential.